Willson International is the expert in Canadian and U.S. customs brokerage that delivers unmatched customer service to importers and exporters in Ontario.
This translates to peace of mind for our customers who know shipments will clear customs quickly and correctly.
Ask around. You’ll find we’re known for our responsiveness and quality of service.
Benefits
Click on each link below to learn more about the benefits you can expect from Willson’s Customs Brokerage services:
Excellence
Willson guarantees the same service excellence for both Canadian and U.S. customs clearances. Our specialized knowledge enables us to manage every aspect of your customs brokerage needs, allowing you to concentrate on what you do best.
Experience
Willson inspires confidence. We have provided Canada-U.S. customs clearance services for 90 years.
Reliability
Our customers always know where to turn for quick responses, definitive answers and smart counsel. We provide a single point of contact, no matter where you ship, worldwide. Once you sign on with us, you don’t have to guess what to do. We show you what needs doing when, and walk you through the process.
Knowledge of Your Needs
We believe in knowing our clients’ business inside and out. We develop an intimate knowledge of the intricacies of each customer’s customs brokerage needs. A Willson Technical Service Representative assigned to your account becomes well acquainted with your specific needs.
Timely Information
Our sophisticated entry processing technology tells us the exact status of your shipments at customs. Our Release Notification System (RNS) automatically sends you an e-mail whenever a shipment is released on either side of the border. This allows you to plan for arriving shipments and also enables you to review the information we will be using for accounting with customs and to notify us of any changes before we submit the entry.
Our business process consultant will work with you to ensure information is transferred to you via tailor-made EDI solutions as seamlessly as possible, no matter what your technology platform.
Savings and Efficiency
Our standardized processes and eCommerce readiness ensure everything gets done right the first time, every time saving you time and direct costs. See what our clients are saying!
Supply Chain Security
Increased demand for supply chain security in Canada and the United States impacts the speed at which your shipments clear the border. Willson is certified under the Partners in Protection (PIP) program in Canada and under the Customs-Trade Partnership Against Terrorism (C-TPAT) program in the United States. The Canadian and U.S. governments have agreed that our participation in these programs will reduce the risk profile associated with your shipments, which can help shorten release times, particularly during periods of heightened security.
24/7 Coverage
Willson provides 24 x 7 x 365 service around the Great Lakes on both sides of the Canada–U.S. border.
Online Information & Tracking
Willson’s Web portal delivers the information you need from your own customized page:
- enter and track shipments through customs online
- obtain customized reports for your business, billing information and valuable news
- summaries of shipment release, B-3 and 7501 information
- summaries of our invoicing to you
- tariff information organized by vendor
- bulletins on regulatory changes of interest to you