What are your hours of operations?

Our border offices are staffed around the clock, 7 days a week, 24 hours a day.

How long does it take to change customs brokers?

We go to great lengths to make it easy to engage Willson as your customs broker. Our Implementation Methodology ensures a seamless transition with uninterrupted service to you.

With the use of our Transition Guide we are able to collect the critical information to formulate a solid understanding of your account, even prior to set up. A typical transition may take five to ten days, but can be shorter if you are able to provide us with your key trade data in electronic format.

How can we be assured that there will be no disruption to our goods during a switch to Willson?

Unmatched service across borders is not merely a slogan, it’s a guiding philosophy that drives our business. Prior to doing business, we make every effort to gain an understanding of your requirements. Our transition process is a series of steps, which are designed to eliminate potential disruptions. When we are confident that we have the required information to process your shipments, we sit down with you to determine a suitable start-up date. Our transition team closely monitors the trade activity of all our new clients after start-up, and responds promptly and pro-actively to any potential issues that may arise. With more than two hundred companies joining Willson International each year, you can be assured that you’re in good hands with Willson.

I'm concerned that drivers will continue to go to my current broker after we've made the change. How can we be sure this won’t happen?

Our notice to carriers document is sent to all of your carriers notifying them of your change to Willson International. We’ll also send a letter, on your behalf, to your incumbent customs broker advising them of the change.

I have goods on the water now, if I change to you, when would you be ready to start and how would we handle goods already on the water?

In our transition process, we’ll identify which shipments are on route and work with you to contact both the incumbent broker and freight forwarder to secure the documentation required to clear the shipment.

What / how do I communicate to my suppliers that I've made a change?

Most importers issue purchase orders indicating “Customs clearance by Willson International” so that their vendors are aware of the change in broker. Additionally, you may wish to send notification via email or letter advising of the change. We would be happy to assist you in the draft of this communication.

Will you notify my carriers that I've made a change?

Yes, our "notification to carriers" is designed to do just that. For more information, on how Willson eases the move from your current provider, click here.