I have been charged for 1,600 kgs of freight, but my shipment only weights 850 kgs. What explains the difference?

Your chargeable weight (1,600 kgs) was based on the dimensions of your shipment. All dimensions (length X width X depth) are first multiplied and then divided by a standard industry formula. The result of that is reflected in volume weight. If that volume weight exceeds your actual or gross weight you will be charged for whichever is the higher weight.

Here is how the formula works:

What must I do when I am told that I must legalize my export?

All export documents must be presented to the receiving country's consulate to have each document stamped with the official seal of that country prior to exportation.

When is a B13 required for exports from Canada?

There are a number of regulations that govern whether a B13 is required. One of which is when goods are valued in excess of $2,000.00 CAD. There are a number of other exceptions to this requirement.

How do I determine the "volume weight"?

Volume weight is determined by using the following calculations for those shipments with dimensions in centimetres: (Length x Width x Height) divided by 6,000 = volume in kilograms.

Do all ocean shipments require an original OBL (Ocean Bill of Lading) to be surrendered prior to delivery?

In most cases, this is required. The seller has the option of requesting an "express bill of lading" which will allow for the release of the cargo without the original ocean bill of lading.

Are my airfreight charges based on the actual weight of the cargo only?

IATA (International Air Transport Association) regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight (whichever is greater).
See top of page for more.

Why did my freight not make the connection from London to Dubai, when I did?

The time between transfers for passengers and cargo differ greatly. While passengers can have schedules with only an hour to spare between flights, with cargo it takes a minimum of three to five hours from the arrival of one airplane for it to be transferred to another. Freight off one airplane might have multiple destinations and has to be transferred. Also, the location on the arrival aircraft could be a factor. This has to do with the balance of the airplane, the position in which goods were loaded, the size of freight and whether or not it was containerized.

When does the carrier’s liability begin and end?

The Company shall be liable for loss of or damage to the goods occurring between the time when the Company takes the goods into its charge and the time of delivery.

What is the limitation for goods that are lost or damaged?

For delay, depreciation of or damage to goods, the freight forwarder's liability is limited to SDR (Special Drawing Rights – a marine insurance measurement) 8.33 per kg gross of the part of the goods, which have been lost, depreciated or damaged.